Liv Elinor Studio

Privacy Policy

Privacy Policy Declaration for Liv Elinor Studio

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Updated 12th of February 2021

Livelinor.dk is operated and owned by:

  • Liv Elinor Studio
  • Venedigvej 6, 4.tv, 2300 København S, Danmark
  • Mail: shop@livelinor.dk
  • Phone: +45 51 16 61 35
  • CVR: DK 41823658

This Data Protection Declaration applies to the collection and use of personal data at livelinor.dk in connection with purchases.

  • Here you will find relevant information about which personal data is collected, what they are used for as well as an overview of your rights.
  • Liv Elinor Studio is responsible for the handling of this data and can be contacted anytime if you might have any questions. Please find contact information above.

Which personal data do we use?

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When you shop on our site you'll need to provide the following information:

  • Your name
  • Phone number
  • E-mail address
  • Delivery address
  • Payment information (This is processed directly by Shopify Pay)

The registration of this information is a prerequisite for the purchase to be completed. In relation with purchases and inquiries we will also save:

  • Required purchasing history, including what kind of item you purchased and when you bought them (used in the instance of complaints, exchanges and returns)

Basis for processing personal information

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The Personal Data Act limits the access to processing personal information by specifying what should be considered as legitimate reasons for obtaining and using personal data (“Treatment Basis”). The Rules of Treatment mean that it is possible to process personal data when it is necessary to fulfil an agreement with the person whose personal data is being processed. Our agreement with you is our primary treatment basis.

What do we use personal information for?

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We apply your personal information to the following:

Compliance with our sales-related obligations:

  • This includes fulfilment of our obligations to you as a customer; such as delivery of your order, relevant service, customer follow-ups, answering questions as well as adhering to our obligations under the applicable law.

Administration of orders:

  • Follow ups on customer inquirers.

If you contact us via customer service:

  • Depending on what the inquiry is about and how you contact us (via phone or email), we will need to know who you are, which product you purchased, your address or your phone number. We will only gather the information we need in order to help you.

Complaints, Returns and Exchanges:

  • If you file a complaint on a product or ask for a return or an exchange, we will use your contact information to register the complaint and complete the exchange or to cancel the purchase.

Who can access your personal information?

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We have partnered with some select companies which are necessary in the operation of livelinor.dk. These partners include:

  • PostNord & DAO: Receives delivery information
    Shopify Pay (Stripe): Handling payments via Visa and MasterCard
  • Shopify is used to run our online store. You can read more about how they use your Personal Information here: www.shopify.com/legal/privacy.
  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights

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We appreciate your feedback. Here you can see which rights you have and how you can exercise them by contacting us at shop@livelinor.dk.

  • You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.
  • We will comply with this request as much as possible, but we cannot delete your information in a case where we need the information for documentation purposes such as an ongoing order, return or complaint.
  • If you have a complaint about how your Data is handled by us, you may be able to refer your complaint to a relevant data protection authority.

Security at livelinor.dk

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Livelinor.dk is hosted by Shopify.com which is a server with SSL certificate.

Future Changes

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We may make changes to this data protection statement in the future, such as changes to our services, this website's layout or features. If we make any significant changes, we will inform you about this on the website.